At LockPhix, we take your privacy and property security seriously. This privacy notice explains how we collect, handle, store, and protect your personal data when you interact with our website, call our emergency dispatcher line,
or employ our professional locksmith services in North West London.
1. Who We Are & Identity of the Data Controller
For the purpose of the UK General Data Protection Regulation ("UK GDPR"), the Data Controller responsible for your personal information is:
LockPhix Locksmiths
Lead Operator / Data Officer: Mehmet
Operating Areas: Harrow, Edgware, Wembley, Hendon & Surrounding North West London
Email Contact: info@lockphix.co.uk
Emergency Helpline: +44 7350 607155
2. Information We Collect About You
We only collect data that is strictly essential to deploy emergency locksmiths, quote security installations, or complete emergency transactions. This includes:
- Identity & Contact Data: Full name, telephone number, mobile number, and email address.
- Property Location Data: Your physical residential address or commercial business site coordinates where locksmith access/entry services are dispatched and executed.
- Financial Transaction Data: Payment details, bank card processing signatures, billing history, and invoice records.
- Technical & Usage Data: Your IP address, device telemetry, browser parameters, and structural interactions on lockphix.co.uk.
3. Legal Basis for Processing Personal Data
Under the UK GDPR, we handle your information under the following legitimate legal frameworks:
Performance of a Contract
Processing is required to fulfill an emergency job, gain authorized entry to your property, change locks, or issue transactional billing documents.
Legitimate Interests
To verify the identity of individuals requesting emergency gain-entry services to ensure property ownership/tenancy, protecting the public against illicit lock manipulation.
Legal Obligation
To maintain proper business invoicing books for HMRC tax compliance and auditing purposes within the United Kingdom.
4. How We Use Your Data
Your personal details are used meticulously to ensure quality control, tracking:
- Routing and sending our lead certified technician, Mehmet, to your exact breakdown coordinate within 30 minutes.
- Confirming text message alerts regarding dispatcher ETA or follow-up pricing quotes.
- Validating security context to ensure caller legitimacy under safety guidelines.
- Defending and mitigating against financial fraud or chargeback issues.
5. Data Sharing & Third Parties
We do not sell, lease, or distribute your personal details to marketing list brokers. Data sharing is tightly confined to structural service providers including:
- Direct operational communications channels (such as secure SMS dispatch gateways and WhatsApp Business API platforms).
- Secure UK banking networks, handheld card machines, and compliance financial ledger software.
- Law enforcement agencies or emergency services, only if strictly requested under an official judicial warrant or during verification of unlawful entry attempts.
6. Security Measures & Retention
All sensitive information processed through our systems is secured using Transport Layer Security (TLS/SSL) encryption protocols. Access to sensitive job site addresses is strictly limited to verified administrative systems and
Mehmet's direct operational tools.
We store transactional records and corresponding job compliance files for up to 6 years to satisfy statutory UK corporate tax obligations under HMRC rules. Non-transactional inquiry messages are routinely cleared every 90 days.
7. Your Statutory UK GDPR Rights
As a UK resident, you hold full legal privileges over your private data under the Data Protection Act 2018:
• Right of Access (SAR): You can request a complete, cost-free digital copy of all personal details recorded under your name at any point.
• Right to Erasure ("Right to be Forgotten"): You may command the deletion of your telephone numbers and addresses, provided the information is no longer needed for active financial accounting audits or open
judicial disputes.
• Right to Rectification: You can instantly correct any inaccurate details or mismatched billing addresses.
• Right to Lodge a Complaint: If you believe we handled your data incorrectly, you have the full authority to contact the Information Commissioner’s Office (ICO), the UK's independent data
watchdog, via www.ico.org.uk.
8. Cookies & Browser Analytics
Our website utilizes cookies to gather basic browser metrics, optimize page rendering speeds, and track regional performance metrics across North West London. You can customize, reject, or block cookie caching via your browser
preference dashboard at any time without degrading the primary features of our site.
9. Data Protection Contact & Inquiries
For any inquiries, structural data adjustments, or to execute your UK GDPR statutory data protection privileges, please contact our administrative head directly via our compliance channel: